Minnie’s Musings

I have two observations about our baggage fiasco:

A manned bag drop/check-in desk facilitates rapid resolution of issues through effective problem solving. This results in happy transactions and good customer relations, for the most part. A “difficult” customer has to be dealt with whichever process you want to shove them through so you need to pay personnel who can resolve issues quickly and efficiently at the outset. Said personnel will deal with issues far quicker and more effectively if said “difficult” customer hasn’t been incensed by crappy technology in the first place.

My second observation is that airlines must pay a fortune for the delivery of “delayed” baggage as this clearly came over on some random flight as the new baggage sticker indicated. I can’t help feeling that someone in baggage handling had decided that the final trolley for our flight had been dispatched and the pile of ‘late’ cases including those from the connecting Edmonton flight could “just wait”. Now, I am no expert in airport logistics but a simple cost benefit analysis calculation says that sending a half full trolley out to the plane, which was waiting on a handful of stragglers anyway, would cost significantly less in time and money than forking out for transporting half a dozen cases on a different flight and paying for a courier to take them all around the country and/or forking out for clothing and shoes for passengers not going home who needed tiding over.

And while I am on the subject:

I am all for internet security but not when none of the two-verification process thingies work and I have used up all iterations of my various passwords. This was the point – this morning – when I lost the will to live and started this rant.